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FAQs

Subscription & Account

How do I cancel my subscription?

We make it easy! You can cancel anytime through Primal Remedies Portal, or just drop us a line at hello@primal-remedies.com and we’ll take care of it for you.

Please include your order number or the email address used at checkout so we can locate your account quickly.

Why am I receiving orders I didn't authorize?

This can happen if an active subscription or saved payment method is still on file. No worries, you can manage or cancel through the Primal Remedies Portal, or reach out to hello@primal-remedies.com and we’ll sort it out right away.

How do I update my subscription (frequency, products, or address)?

You can update your frequency, products, or shipping address anytime at Primal Remedies Portal. Or if you prefer, just email hello@primal-remedies.com and we’ll happily make the changes for you.

How do I skip my next shipment?

Still working through your current supply? No problem! Skip your next shipment at Primal Remedies Portal, or let us know at hello@primal-remedies.com and we’ll push your renewal date.

FAQs

Order & shipping

When will my order be shipped?

Orders are typically processed within 1–3 business days after payment confirmation.

How long does shipping take?

Once shipped, orders are typically delivered within 5–9 business days on average.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with your tracking number and a tracking link. You can also use the order tracker on our website.

Can I cancel or change my order after placing it?

Once your order has shipped, it can no longer be canceled or modified. If your order hasn’t shipped yet, contact us as soon as possible at hello@primal-remedies.com and we’ll do our best to help.

Do you ship internationally?

Yes, we offer international shipping. Shipments are fulfilled through our logistics partner, which may result in shipments originating from a different location. Delivery times for international orders may vary.

How do I update my shipping address?

If your order hasn’t shipped yet, email hello@primal-remedies.com with your updated address and we’ll fix it.

 

For subscriptions, you can update at Primal Remedies Portal, or just let us know. Happy to help either way.

FAQs

Product & Safety

When should I take my Primal Remedies supplement?

For best results, take your supplement consistently each day. Depending on the product, many customers choose to take it before or with a meal. Always follow the directions provided on the label.

What is the recommended serving size?

The recommended serving size for most Primal Remedies supplements is 1 softgel daily. However, serving sizes may vary by product, so always refer to the directions on your product label.

Can I take Primal Remedies with my medications?

If you are taking prescription medications, have a medical condition, are pregnant, or nursing, we recommend consulting your healthcare provider before using any dietary supplement.

Is this product suitable for children?

Primal Remedies supplements are formulated for adults. Keep out of reach of children and consult a healthcare professional before use by anyone under 18 years of age.

Who should avoid taking this product?

Individuals who are pregnant, nursing, taking medication, or managing a medical condition should consult their healthcare provider before use. Do not use if the safety seal is damaged or missing.

Can I take it on an empty stomach?

Most customers tolerate our supplements well. However, if you have a sensitive stomach, you may prefer taking them with food. Always follow the directions provided on the label.

How should I store my supplements?

Store in a cool, dry place away from direct sunlight and excessive heat. Always keep the container or pouch tightly sealed when not in use.

How long does it take to notice results?

Results vary from person to person. Most customers notice improvements within 15–60 days. For the most impactful results, we recommend consistent daily use for at least 90 days.

FAQs

Quality & ingredients

Where are Primal Remedies products manufactured?

All Primal Remedies formulas are manufactured in GMP-certified facilities that meet the highest international quality and safety standards.

 

We source premium raw ingredients globally (such as True Ceylon Cinnamon from Sri Lanka and organic aged garlic), then ensure rigorous third-party testing for purity and potency at every step.

 

Global sourcing. Uncompromising quality control.

Are your products third-party tested?

We work with manufacturing partners that perform quality control and third-party testing to help verify purity, safety, and consistency.

Are Primal Remedies products gluten-free and allergen-free?

Many of our products are formulated without gluten, dairy, soy, GMOs, and artificial additives. Please refer to the product label for complete ingredient and allergen information.

Do your products contain artificial additives?

We strive to keep our formulations as clean as possible. Please review the product label for complete ingredient information.

What ingredients do you use?

We focus on high-quality ingredients selected for purity, consistency, and transparency. Full ingredient information can always be found on the product label and Supplement Facts panel.

FAQs

Returns & Refunds

What is your return policy?

We offer a 90-day money-back guarantee. If you are not satisfied with your order, you can contact us within 90 days of receiving your product and request a refund.

How do I request a refund?

To request a refund, email us at hello@primal-remedies.com with your order number or the email address used to place the order. Once your request is reviewed and approved, your refund will be issued to your original payment method. Refunds are typically processed within 10 business days.

How long does it take to receive my refund?

Once your refund request is approved, your refund will be issued to your original payment method. Refunds are typically processed within 10 business days, but your bank or card provider may take additional time to post the refund to your account.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.